Privacy Policy

1. Who We Are

baaji ("we", "us", "our", "the Platform") operates the online casino and sports betting website accessible at baaji.asia. This Privacy Policy applies to all personal data collected, processed, and stored by baaji in connection with your use of baaji.asia and any associated services including but not limited to account registration, sports betting, live casino, slots, crash games, bonus participation, and customer support interactions.

By registering an account on baaji or by continuing to use the platform after this Privacy Policy has been published or updated, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not consent to this Policy, you should not use baaji and should contact us to close your account.

2. Personal Data We Collect

baaji collects personal data through several means. The categories of personal data we may hold about you include:

2.1 Registration & Account Data

• Full legal name as it appears on your CNIC or government-issued identity document
• Date of birth (for age verification – you must be 18 or older)
• Residential address in Pakistan
• Pakistani mobile number (Jazz, Telenor, Ufone, Zong, or Warid)
• Email address (where provided)
• Username and encrypted password

2.2 Identity Verification (KYC) Data

• Copy of your Computerised National Identity Card (CNIC) – front and back
• Proof of residential address (utility bill, bank statement)
• Proof of payment method ownership (screenshot of JazzCash or Easypaisa account, bank statement)
• Selfie or live photo (where requested for enhanced verification)

2.3 Financial Transaction Data

• Deposit records including method, amount in PKR, date, and time
• Withdrawal requests and processing status
• JazzCash and Easypaisa mobile wallet numbers used for transactions
• Bank account details (account title, IBAN) where bank transfer is used
• USDT TRC20 wallet addresses where cryptocurrency is used

2.4 Gaming & Betting Activity Data

• Sports bets placed including event, market, stake, odds, and settlement outcome
• Casino game sessions including game title, session duration, bet amounts, and results
• Bonus claims, wagering progress, and promotion participation history
• Responsible gaming limit settings and self-exclusion records

2.5 Technical & Device Data

• IP address and approximate geolocation data
• Device type, operating system, and browser information
• Session timestamps and login/logout history
• Cookies and similar tracking technologies (see Section 6)
• Platform interaction data including pages visited and features used

2.6 Customer Support Communications

If you contact baaji support via live chat or email, we collect and retain records of those communications including the content of messages exchanged, the issue raised, and the resolution provided. These records are used to resolve disputes, improve support quality, and comply with regulatory obligations.

3. How baaji Uses Your Personal Data

baaji uses the personal data described above for the following purposes:

Purpose	Data Used
Account registration and authentication	Registration data, device data
Age and identity verification (KYC)	KYC documents, registration data
Processing deposits and withdrawals in PKR	Financial transaction data
Providing sports betting and casino gaming services	Gaming activity data
Bonus eligibility checks and wagering tracking	Gaming activity, financial data
Fraud detection and prevention	All categories, technical data
Anti-money laundering (AML) compliance	KYC data, financial data
Responsible gaming monitoring and intervention	Gaming data, account settings
Customer support and dispute resolution	Support communications, account data
Platform improvement and analytics	Technical data, gaming activity
Sending transactional communications (deposit confirmations, OTPs)	Mobile number, email

baaji does not use your personal data for automated decision-making that produces significant legal effects on you without an opportunity for human review. Where automated processes affect your account (such as fraud detection holds), you have the right to request human review by contacting baaji support.

4. Legal Basis for Processing

baaji processes your personal data on the following legal bases:

• Contract Performance: Processing necessary to fulfil our obligations under the baaji Terms & Conditions, including account management, payment processing, and delivery of gaming services.
• Legal Obligation: Processing required for compliance with applicable laws including anti-money laundering regulations, age verification requirements, and responsible gaming obligations.
• Legitimate Interests: Processing for fraud prevention, platform security, and improving baaji services, where these interests do not override your privacy rights.
• Consent: Processing for optional communications and marketing where you have explicitly opted in. You may withdraw this consent at any time without affecting processing carried out prior to withdrawal.

5. Data Sharing & Third Parties

baaji does not sell, rent, or trade your personal data. We may share your data with the following categories of third party where necessary for platform operations:

• Payment Processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT payment gateways receive transaction data necessary to process your deposits and withdrawals.
• Game Studios: Licensed third-party casino game providers receive session data required to operate their games (e.g., bet amounts, player session IDs). These studios do not receive your full personal identity data.
• Identity Verification Services: KYC document review may be processed by licensed third-party identity verification providers operating under data processing agreements with baaji.
• Fraud Prevention Services: IP reputation services and device fingerprinting tools may receive technical data to identify and prevent fraudulent activity on the platform.
• Regulatory & Legal Authorities: baaji may be required to disclose personal data to regulatory bodies, law enforcement agencies, or courts in compliance with applicable legal obligations. baaji will only make such disclosures as required by law.

All third parties with whom baaji shares personal data are contractually required to maintain appropriate security standards and to use shared data only for the specific purpose for which it was shared.

6. Cookies & Tracking Technologies

baaji uses cookies and similar tracking technologies to operate and improve the platform. The types of cookies used include:

• Essential Cookies: Required for the platform to function – session management, login authentication, and security tokens. These cannot be disabled without impairing your ability to use baaji.
• Analytics Cookies: Used to understand how players interact with baaji – pages visited, time spent, and features used. This data is aggregated and anonymised for reporting purposes.
• Fraud Prevention Cookies: Device identification and behavioural analysis cookies used to detect suspicious access patterns and protect player accounts.
• Preference Cookies: Store your platform settings and preferences (e.g., language, display settings) between sessions so you don't need to re-configure them on each visit to baaji.

You can manage cookie preferences through your browser settings. Disabling essential cookies will impair the functionality of baaji and may prevent you from accessing your account or placing bets.

7. Data Retention

baaji retains your personal data for as long as your account is active and for a period following account closure as required to meet legal, regulatory, and dispute resolution obligations. Specific retention periods include:

• Account registration and KYC documents: retained for a minimum of 5 years following account closure for AML compliance purposes.
• Financial transaction records: retained for a minimum of 5 years following each transaction date.
• Betting and gaming activity logs: retained for 3 years following the relevant activity date.
• Customer support communications: retained for 2 years from the date of resolution.
• Cookie and technical data: retained in accordance with the specific cookie lifespan as configured (session cookies expire at session end; persistent cookies expire as per their defined period, typically not exceeding 13 months).

After applicable retention periods expire, personal data is securely deleted or anonymised in accordance with baaji's data management procedures.

8. Data Security

baaji implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data in transit between your device and baaji's servers
• Encrypted storage of sensitive data including passwords and payment credentials
• Two-factor authentication (2FA) available to all baaji account holders via Pakistani mobile OTP
• Access controls limiting staff access to personal data on a need-to-know basis
• Regular security assessments and monitoring for unusual access patterns
• Incident response procedures for suspected data breaches

While baaji employs rigorous security measures, no internet transmission or electronic storage system is 100% secure. In the event of a data breach that affects your personal data, baaji will notify affected users in accordance with applicable legal requirements.

9. Your Data Rights

As a baaji user, you have the following rights with respect to your personal data:

• Right of Access: You may request a copy of the personal data baaji holds about you.
• Right of Rectification: You may request that we correct inaccurate or incomplete personal data held about you.
• Right of Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to Restrict Processing: You may request that baaji restrict processing of your personal data in certain circumstances.
• Right to Data Portability: You may request your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing carried out on the basis of legitimate interests.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting lawfulness of prior processing.

To exercise any of these rights, please contact baaji support via the email address in the footer of this website. We will respond to verified requests within 30 days. We may need to verify your identity before processing a data rights request to protect against unauthorised access to other players' data.

10. Children's Privacy

baaji's services are strictly intended for individuals aged 18 years and over. baaji does not knowingly collect personal data from anyone under the age of 18. If you believe a person under 18 has provided personal data to baaji, please contact us immediately at the support email in the footer of this website. Upon verification, we will delete the relevant data and close the associated account. baaji takes its age restriction obligations seriously and implements age verification as part of the KYC process.

11. Third-Party Links

baaji.asia may contain links to third-party websites or services (such as licensed game studio pages or payment provider portals). This Privacy Policy applies only to baaji.asia and does not extend to any third-party website or service. baaji is not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policy of any third-party site you visit via a link from baaji.

12. Updates to This Privacy Policy

baaji reserves the right to update or revise this Privacy Policy at any time. When material changes are made, the revised Policy will be published on baaji.asia/privacy-policy with an updated "Last Updated" date. Where practicable, baaji will notify registered users of material changes via on-platform notification or SMS. Continued use of baaji following publication of an updated Privacy Policy constitutes acceptance of the revised Policy. We encourage you to review this page periodically to stay informed of how baaji protects your personal data.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or baaji's handling of your personal data, please contact the baaji Data & Privacy team via the support email address displayed in the footer of baaji.asia. When submitting a data-related request, please include your registered mobile number and the nature of your request so we can respond accurately and efficiently.

Important: baaji staff will never ask for your account password, OTP codes, or CNIC number via email or live chat for routine privacy enquiries. Only submit sensitive documents through official baaji KYC verification channels within your account dashboard.